FAQ Troubleshooting Compatibility Contact Us

Set Up Pocket WiFi

Super Easy, Just Like Using Any Other WiFi Network.

Using our Pocket WiFi is extremely easy and exactly the same as using any WiFi network.

It's very simple 3 steps.

We also include a manual along with the package.
Pocket WiFi

Step 1 Press the power button and turn on the Pocket WiFi

Power button is on the upper side of the device.
Hold it for a few seconds, then the device will be turned on.

Pocket WiFi

Step 2 Check SSID and Password

For Pocket WiFi with a screen, tap the SSID icon on the screen.
SSID (network name) and Password (key) will show up on the screen.

The other Pocket WiFi routers have its SSID and Password labelled on the back of the device.

Pocket WiFi

Step 3 On your device, select the SSID and enter the Password

You must have connected to a WiFi network before.
Follow the same steps.

Tap WiFi, select a network name then enter the password.

Done!
Pocket WiFi

FAQ

First, we want you to check if the problem lies with the USB cable or AC adapter. Please try using them separately and see if they are working fine.

If they're functioning properly but your Pocket WiFi still isn't charging, turn off your Pocket WiFi, gently remove the back lid from the right bottom corner, and take out the battery pack. Then, put the battery and the back lid back on.

If the issue persists after trying this, please reach out to us at[email protected]describing the issue and things you've already tried.

Here's a quick tip you could try: (assuming the Pocket WiFi device is turned off,) remove the battery from the device and then place it back in. You can access the battery by carefully taking off the back lid from the right bottom corner.

If this doesn't seem to help, please get in touch with us at[email protected].

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If your Pocket WiFi displays the globe icon in red, indicating an offline status, please try this troubleshooting first:

  1. Turn off the Pocket WiFi device
  2. Remove the back lid from the right bottom corner
  3. Take out the battery pack
  4. Open the SIM slot cover by sliding it
  5. Take out the SIM card and re-insert it (make sure the chip area is clean)
  6. Slide and close the SIM slot cover
  7. Replace the battery and put the back lid on

Here is the video for you to fix it in 30 seconds.

If these steps don't resolve the offline issue, please reach out to us at[email protected].